RETURNS / REFUNDS
Returns Policy - returning items to Maiisarah for refund or exchange.
- Be unwashed
- Have all labels attached
- Be unused/ not worn
- Have no makeup, fake tan or other marks.
Grooming products, make up products, pierced jewellery or swimwear cannot be returned for health and hygiene reasons.
Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense.
- If you happen to receive a damaged/faulty item and would like a refund, please state the fault on your returns note which you include inside the parcel. We will then examine the returned product and notify you of any refund you are entitled to via email as soon as possible.
- We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. Please see T&C’s for full details.
- Some products are non-returnable for hygiene reasons -this applies to Earrings, Underwear and Contact Lenses and may not be indicated in the product description.
- All customers must pay for return & When the Item is received our customer care team will be in touch.
- Please obtain proof of postage, failure to do so may result in your refund being refused.
- The return address is: MaiiSarah LTD (Anonymous), 184 Cheetham Hill Road, Manchester, M8 8LQ
- For exchanges, please return your items for a refund and place a new order with the items you wish.