FAQs

FAQ! Need Help?

We've got you covered 

Ask Your Questions

So I’ve loaded my basket and clicked the button, now what?

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The wonders of technology - after you’ve hit that Submit button to confirm your order it’ll wing its way to us and you’ll receive a message showing your personal Order ID number. Then we will send you a fast-as-the-speed-of-light (well almost!) email which confirms your order and tracking info.  Just incase our lightning speed isn’t on full power give us up to 30mins.

If your email doesn’t arrive Contact Us – sometimes things just disappear into the big black hole that is the world wide web. Oh and make sure you add Maiisarah to your safe list and double check your junk folder just in case!

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How long tilI get my stuff?

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We know it’s annoying having to wait but patience is a virtue and it’ll so be worth it when you get all your goodies! Just check out our delivery information page for a timescale for your chosen delivery.

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Can I make changes to the order once it’s been placed?

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It is a female prerogative to change her mind so yes, of course you can make changes – but only so long as the order’s not already dispatched! Get in touch ASAP otherwise we may have processed and it will be too late. We’re happy to make changes to your order, which you can do by contacting us as soon as possible.

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Can I track my order?

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Yep absolutely – When you place your order we will include all your tracking information you need in your order confirmation email.

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Can’t find your order confirmation email?

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Don’t panic, visit our Track My Order page or you can also view all tracking information from our members area, simply log into your account.

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Can I cancel my order?

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Not sure why you’d want to, but these things happen! Just submit an email or call us to cancel straight away as once its dispatched you will have to wait until you receive the parcel and then return it to us for a refund.

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I’ve received an incorrect or faulty item?

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We’re so sorry if you have received a faulty or incorrect item – it’s not normal practice but we are only human after all! Please return the item to us following the same procedure as in the Returns Policy and we can either exchange for the correct item or cancel your order and don’t worry about the repeat postage costs.

How can I pay for my order?

-So we can keep bringing you all the latest and best products you do have to pay but there are lots of ways to do it! We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro and Electron. We also accept PayPal payments.

When will I be charged?

-When you reach the final billing page and submit your order we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there’s a query with the payment either your card issuer or Customer Services will contact you ASAP – please note orders can’t be sent out until your payment has cleared.

When will I be charged?

-When you reach the final billing page and submit your order we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there’s a query with the payment either your card issuer or Customer Services will contact you ASAP – please note orders can’t be sent out until your payment has cleared.

 

How long do I have to return items?

-We would really appreciate if you’d send them back as quickly as possible but you do have up to 14 days from the delivery date to return unsuitable items and up to 7 days from the delivery date for sale items – now that doesn’t mean you’ve to leave it to the last minute, if it’s past the deadline we can’t offer a refund and we hate to disappoint! Please return everything in the original packaging. Items must be unworn, unwashed with the tags attached. Some items (such as underwear/ swimwear, types of jewellery) may not be returnable for hygiene reasons.

 

How much does it cost to return an item?

- Unfortunately we are unable to offer a free returns service at this point in time. Any items which are unsuitable and need to be returned the return must be paid for by you at the Post Office. If this is the case we recommend using a tracked service. 

Where do you deliver to?

-If there is a postal service, we probably deliver there! To check if we can deliver to your area please see our Delivery Information page for further info.

How much does delivery cost?

For UK Deliveries the following options are currently available:
Standard UK Mainland - FREE UK STANDARD DELIVERY!

UK DPD NEXT DAY DELIVERY - Starting at £8.99
Royal Mail Saturday Delivery by 1PM - Starting at £10.49
DPD Express Europe - £9.99
Rest of the World - Starting at £15.99

 

How long til I get my stuff?

-We know it’s annoying having to wait but patience is a virtue and it’ll so be worth it when you get all your goodies! Just look at our Delivery Information page and it will give you the timescale for delivery.

When will my delivery arrive?

-It’s down to the delivery people so deliveries can be made between 8:00am and 7:00pm. Please make sure the postal person can access the delivery address between these times.

Would you mind delivering to a different address than my billing address?

Not a problem – we can send to your work address or another residential address. If you select your workplace, please ensure you always put the name of the Company or Organisation in the address field, as well as your name to ensure it gets to you!

Oh no I have to go out and my parcel is due to arrive!!

Okay take a deep breath…alright now? Good! Not to worry the delivery company may leave the parcel with a neighbour, or if there is a safe and secure location at the property they may leave the parcel there. They always leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can pick your parcel up from.

Please select Notify Product from theme option